Human resource services
Making the most of your people
We know that the DIY approach to employee issues is often time-consuming, costly and risky. You need specialists looking after this important resource - your people.
Our team of human resource experts are experienced in all facets of human resources and employee relations. Whether you have a specific project or need advice on an issue-by-issue basis, Chamber of Commerce & Industry Queensland's advisors can have the knowledge and expertise to help your business.
Consulting services
Human Resource System Audit
Because legislation and employment trends change and you want to maintain a stable and productive workforce, it's important to invest in a regular independent review of your HR systems, policies and practices. We can perform such a review and objectively assess your needs for specific improvements and assistance.
This includes:
- an initial two-hour consultation
- review and evaluation of your systems, including policies, procedures, documentation, templates and letters
- written report outlining legislative compliance and non compliance, areas of best practice, identification of areas needing development to meet industry standards, and recommendations to meet compliance and improve system efficiency.
- presentation of report your management team.
Remuneration benchmarking report
There has been an increasing need to provide employers with current and accurate information about market remuneration levels. This report provides salary and wages information for positions and analysis of a particular position compared to the relevant market. The report is aimed at designing competitive market salaries, retaining staff, attracting the best applicants, and maintaining market relevance.
Performance management systems
One of the most difficult functions in a managerial role can be counselling underperforming staff. However, this can also be an opportunity to encourage staff to be the best they can be, whilst meet the business objectives of the company. The cost of disciplining and dismissing a current employee, and sourcing, hiring and retraining a new employee can be considerable.
Commerce Queensland's Human Resources advisors are able to assist in managing performance issues through the implementation of tailored counselling and discipline strategies, including dismissals resulting from diminished work performance. This service will ensure performance issues are addressed in accordance with legislative requirements as soon as they are identified and long before they affect team morale and business objectives.
Performance development system
We believe development and reward processes should be based on a system that measures the performance of staff consistently and fairly. A good performance appraisal system goes even further - to set work goals and objectives and develop the employee to their full potential.
Unlike off-the-shelf performance appraisals, this service is Queensland-grown (not adapted from American or overseas practices), selected for your needs, customised for your company, and our advisors to work alongside you to implement it.
DiSC Personal Profile System
The DiSC Personal Profile System is a tool to measure behaviour and provide a non-judgemental language for exploring behavioural issues across four dimensions relating to an employee's decisiveness, their influence on others, sympathy and conscientiousness. Our advisors can assist organisations improve internal communication and develop more effective managers and teams, whilst ease frustrations and conflict through the facilitation of this Profile System.
The results will allow managers and supervisors to become more adaptable as they will understand the impact their behaviour has on their direct reports, and learn to relate to the different communication and motivational needs of the people working for them. Team members will also become more effective as they will be able to realise the benefits of the strengths of their fellow team members, whilst learn to adapt the way they communicate with each other. Customer service staff will learn to build stronger relationships with customers when they understand the different needs their customers have and adapt the way they relate to them.
Representation and defence of claims
Should your business ever be faced with a claim in the Anti-Discrimination Commission of Queensland or the Human Rights and Equal Opportunity Commission, our team of experts can assist with all aspects of your representation and defence. This will involve preparation of your initial reply, one of the most critical aspects of successfully defending a claim, and representation at the conference before the Commission.
Mediation services
Often employers are faced with the dilemma of managing workplace conflict. It can be difficult and time consuming to deal with workplace conflict and deteriorated working relationships and the consequences this can have on staff and ultimately the productivity of your business. Having an independent party with mediation experience is a suitable way to handle these situations. One of our accredited mediators can meet with you onsite to perform a mediation session with the required people with the goal to resolve the issues.
Workplace investigations
If an employee complains they have been unlawfully discriminated against, the organisation must be able to handle the complaint appropriately and efficiently. Instances of workplace discrimination, sexual harassment and bullying can have serious implications for employers, including financial penalties. Investigating instances of misconduct is necessary before any decision is made regarding an employee's employment.
Commerce Queensland professionals regularly investigate workplace incidents relating to misconduct, discrimination, sexual harassment and bullying. At the conclusion of an investigation we provide a set of recommendations and can also assist in implementing these recommendations through an action plan.
Employment Agreements
An Employment Agreement specifically tailored to suit your business needs can give you the edge you need in today's highly competitive market. By creating the right agreement you can not only save money but can also create flexible working arrangements that suit your employee's work-life needs, therefore helping retain those staff who are most valuable to you. Commerce Queensland's expertise and experience can help you create legally-binding and innovative employment solutions through workplace agreements and contracts of employment. Get it right and get the agreement you want.
Recruitment package
Commerce Queensland members regularly ask us for assistance and guidance when they negotiate the minefield of recruitment. Recruiting staff can be a costly and time-consuming task. The recruitment package assist organisations in both attracting a strong pool of candidates, and providing tools to support the selection of the most appropriate candidate.
The Recruitment Package is an ideal tool for business that does not have any systems or templates in this area or for organisations looking to improve their recruiting function. Depending on the business's requirements, the Recruitment Package may include a recruitment policy, procedure, shortlisting guidelines, template letters, interview guidelines and training for managers and supervisors involved in recruitment
Inhouse seminars
It is important for your workforce to understand the legal implications and obligations for employees and managers in the workplace. Our team can visit you onsite to conduct a seminar on:
Equity in the Workplace, covering anti discrimination, sexual harassment, workplace bullying and the role of a contact officer.
Payroll Workshop, covering industrial legislation and awards, significance of company policy, calculating employee entitlements and handling misconduct or offences.
Performance Management, covering the steps involved and useful tools and guidelines.
We can develop seminars to cover any other HR issue relevant to your business
Service retainer and hourly consulting
Many businesses do not have the right basic HR function in place, often because the workforce has grown quickly or because they simply don't know what is needed. Engaging Commerce Queensland on a retainer is a great option for businesses not big enough to require a full time HR Officer or who simply can't afford one. With a retainer, one of our advisors acts as your HR Officer, providing ongoing advice and consulting, as you need it.
Chamber of Commerce & Industry Queensland's experienced HR advisors can provide services at a highly competitive hourly rate on any HR topic.
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