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- Advocacy
  We represent Queensland businesses through lobbying, research, submissions to government and media relations. We represent you at every level to influence public policy and opinion and advocate the changes you want. We’re in your corner.
- Apprenticeships
  We support businesses who employ apprentices and trainees. Talk to us for free information and advice, help with recruitment and paperwork, and to find out more about the incentives on offer to you.
- Consulting
  Operate your business to its full potential and build greater value. We provide one-to-one consulting, support and knowledge to improve your business performance. We work strategically and systematically to help businesses build beyond their current barriers.
- HR
  We are industry leaders in human resources, including performance management, mediation, investigations and work agreements. HR is one of the greatest challenges for small business – so consider us your own HR department. We’ll help you achieve great results with your team.
- International Trade
  Businesses around Queensland praise us for our fast turnaround documentation service and our TradeStart programs, training and networking. Whether you’re looking to grow your export business or simply starting up, talk to us. We’ll support you the whole way.
- Law
  Consider us the best of both worlds: the might and experience of a leading law firm with a deep understanding of Queensland business challenges. Trust us with your legal needs: employment law, industrial relations, business sales, intellectual property, commercial services and corporate governance.
- OHS
  Keep your people safe and protect your profits. Our safety professionals will help you create a safe and healthy workplace. Choose us for a full range of practical, cost-effective services like consultancy, assessments, audits, mentoring, training and advice.
- Sustainability
  Changing laws and attitudes and booming resources prices are making sustainability a must, not an option. We help Queensland businesses adopt environmental efficiencies to improve their performance and profits through advice, audits, plans, reports and support.
- Training
  We deliver safety and business training throughout Queensland and New South Wales to the business community. We are renowned for the quality of our content, the industry credentials of our trainers and the practical relevance of our courses. Learn from us.
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Employer Assistance Line (EAL)

The Employer Assistance Line is a free phone service for CCIQ members to phone or email for general assistance on queries regarding industrial relations, HR and award interpretation.

Phone or email our hotline staff, and we’ll answer your query within 24 hours.

Common calls to our Employer Assistance Line include interpreting the new modern awards that came into place on 1 January 2010, including the existing 2B state awards and the Notional Preserving State Awards (NAPSAs). We’ll provide fast feedback on what you need to know.

Depending on your membership level, there are membership packages that include one free award upon membership, and then you are able to purchase awards that you subscribe too. The cost per award is $60 + GST, therefore $66 total per award.

To access our Awards Online portal, click here to view the awards services

Our hotline staff also provide general assistance in a wide range of industrial relations and human relations, from employee counselling to redundancy, union activity, leave entitlements and general workplace health and safety.

We also talk regularly to employers who need general information about traineeships, apprenticeships, workers’ compensation and accidents in the workplace. We direct more in-depth or specific questions on workplace injuries to our Workers’ Compensation Advice Line on 1300 364 165.

We’re ready to answer your questions. Phone 1300 135 822 today.

Disclaimer:

The information provided by the Employer Assistance Line is not a substitute for professional advisory or legal advice, and employers seeking this advice should obtain appropriate professional advice relevant to their particular circumstances.