Employer Assistance Services

 We’ve got you covered when you need it most

Membership is your direct pathway to professional HR support from the CCIQ Employer Assistance Team. The team is right beside you from the time you hire an employee, right up to when things may become more complicated. Our expert team of HR Advisors provide professional assistance when you need it most.

Employer Assistance Hotline 1300 135 822 - dedicated support for CCIQ members


General Advice

We regularly field up to 700 calls per month, helping employers self-manage staff entitlements, grievance, performance management issues, terminations, redundancies and more. This members-only benefit is completely FREE.

Compliance Systems

We can help you build a watertight people management framework with professional, field-tested policies. Documents start from just $8.80 and you can easily fill any gaps in your existing system. We also offer a comprehensive suite of documents which we can help you customise to your circumstances.


When things go wrong, the legal onus rests with you to show you’ve actively promoted and educated your workforce about relevant policies. CCIQ Training is an online staff training system which lets your people use their desktop, laptop or smartphone to undertake video training on more than 80 topics. Built-in quizzes and verification measures give you essential evidence to prove you’ve met your responsibilities.

Consulting and Fee-For-Service

Our team of experienced HR Advisors are available to work with your business should you need more in-depth support to review your systems, restructure your workforce, responds to unfair dismissals or general protection claims. The team can also consult with you on your general HR needs. We can provide your business with tailored HR solutions with competitive quotes on an hourly fee-for-service or project basis.

Members are now able to have their enterprise agreements negotiated and reviewed by a CCIQ affiliated law firm ensuring peace of mind when it comes to meeting the Better Off Overall Test (BOOT) and agreement approval by the Fair Work Commission.

If you are located in the Brisbane, Gold Coast, Sunshine Coast and Toowoomba regions our HR Advisors now have the capability to come to your place of business should you need assistance. Members located in other regional areas can call to arrange a Skype meeting, or where a face-to-face is required, seek to have a quote provided.


Employer Assistance Hotline 1300 135 822 - dedicated support for CCIQ members


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