Employer Assistance Services


Membership is your direct pathway to professional HR support from the CCIQ Employer Assistance Team. The team is right beside you from the time you hire an employee, right up to when things may become more complicated. Our expert team of HR Advisors provide professional assistance when you need it most

Get the right advice

Dedicated support for CCIQ Members


Our team of employment law specialists' fields more than 800 calls from business owners and people managers every single month over our Employer Assistance Line.

Join CCIQ and you can call us anytime, for free, to get experienced, measured and impartial assistance on:

  • hiring staff on the right Awards and with the right paperwork
  • paying employees correctly
  • calculating overtime, penalty rates, entitlements and leave
  • enterprise bargaining
  • covering yourself with the right HR policies
  • industrial relations and union issues
  • downscaling your workforce
  • responding to employee grievances and Fair Work claims
  • much more

General Advice

We regularly field up to 700 calls per month, helping employers self-manage staff entitlements, grievance, performance management issues, terminations, redundancies and more. 

Compliance Systems

We can help you build a watertight people management framework with professional, field-tested policies. Documents start from just $8.80 and you can easily fill any gaps in your existing system. We also offer a comprehensive suite of documents which we can help you customise to your circumstances.


When things go wrong, the legal onus rests with you to show you’ve actively promoted and educated your workforce about relevant policies. CCIQ Training is an online staff training system which lets your people use their desktop, laptop or smartphone to undertake video training on more than 80 topics. Built-in quizzes and verification measures give you essential evidence to prove you’ve met your responsibilities.

Consulting and Fee-For-Service

Our team of experienced HR Advisors are available to work with your business should you need more in-depth support to review your systems, restructure your workforce, responds to unfair dismissals or general protection claims. The team can also consult with you on your general HR needs. We can provide your business with tailored HR solutions with competitive quotes on an hourly fee-for-service or project basis.

Members are now able to have their enterprise agreements negotiated and reviewed by a CCIQ affiliated law firm ensuring peace of mind when it comes to meeting the Better Off Overall Test (BOOT) and agreement approval by the Fair Work Commission.

If you are located in the Brisbane, Gold Coast, Sunshine Coast and Toowoomba regions our HR Advisors now have the capability to come to your place of business should you need assistance. Members located in other regional areas can call to arrange a Skype meeting, or where a face-to-face is required, seek to have a quote provided.

What our members say about us

"At the beginning of June 2015 we experienced what was for us a unique experience insofar as our 10 year history - a potentially serious personnel incident that could  have resulted in a claim for unfair dismissal. We contacted CCIQ's EAL service... where Jason immediately grasped the situation and gave us sound and clear advice. The situation was ultimately resolved to the satisfaction of all parties." Mike Duncan - Director, Exobiz

"Thanks for your timely and accurate advice... You have been invaluable as a source of knowledge and a sounding board to discuss sensitive staffing issues. Your advice gives me reassurance that correct procedures are followed from a HR perspective when dealing with 53 staff on a daily basis." Leif Mikkelsen - GM, Chameleon Print Group  

"Not only did using CCIQ's Employer Assistance Line save the cost of engaging a lawyer, I feel the matter was resolved with less conflict and in a more timely manner... I would be happy to recommend the Employer Assistance service to any employers and particularly Katrina whose level of service and understanding of the relevant legislation was amazing... and made me feel a lot more comfortable than going it alone."  Troy McLachlan - GM, Future Financial

"The EAL is the first number I dial when I need employment related advice, as I know I will always get a great service from the friendly, helpful and erudite staff."  Shabeena Hussen - HR and Admin Coordinator, Christie Digital Systems

 "Before I spoke to you my working week had been turned upside down. When I phoned for assistance and discussed the issues with you, I received immediate and settling relief...  The wonderful assistance that I received from you has completely confirmed that my membership of CCIQ is a valuable asset to our business."  Tom Hutton - Owen Harris & Associates

"Jason took the time to explain the process, assist in the development of our responses and provide feedback on areas of our response, the weaknesses and the strength in our responses, without going over the top technically. Our contact gives us confidence that we're able to be proactive in our HR and IR practices."  Suzanne Pel - HR Advisor, ITEC Health

"Given it was a public holiday in Brisbane yesterday, as a CCIQ member, it was fantastic customer service to have you available to take our call and give us the advice and information we required."  Jenny Cole - HR Manager, Ruswin Security Systems