Advocacy in action: How Business Chamber Queensland policy and advocacy influenced outcomes
Business Chamber Queensland's response to the Australian Government’s (Treasury) Regional Banking Taskforce Issues Paper
Business Chamber Queensland often makes submissions to the Queensland Government on policy issues impacting businesses. In this example, we look at the policy and advocacy process and how Business Chamber Queensland's response to the Australian Government’s (Treasury) Regional Banking Taskforce Issues Paper influenced outcomes for Queensland business.
The policy and advocacy process
Agenda setting: An issue or problem impacting Queensland businesses is identified
Research: Information and data is collected to describe the problem. Often this is Business Chamber Queensland Pulse Survey data, reflecting members’ and Queensland businesses’ direct insight.
Informing this submission, Business Chamber Queensland members, regional stakeholder managers and regional chambers shared with us several case studies of business challenges and needs concerning regional banking.
Position formed: What the problem means for Queensland businesses is set out.
Recommendation: A preferred policy solution to the problem is identified.
Submission: A submission is made to the government.
Advocacy: The submission is taken to government stakeholders and the media for discussion and outcomes.
Example: Australian Government’s (Treasury) Regional Banking Taskforce Issues Paper
We acknowledge the important role banks play in regional communities for individuals, business owners, and community organisations, and submitted a response to the Regional Banking Taskforce Issues Paper to represent the experiences and needs of Queensland’s regional business community.
Just like metropolitan-based businesses, regional small businesses have a variety of banking needs. Accessibility however can be a considerable constraint.
Here’s what Business Chamber Queensland's submission recommended, and how it influenced recommendations from the taskforce.
Business Chamber Queensland Recommendations |
Taskforce Recommendations |
Our Recommendation:
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Recommendation 1: Review and strengthen the ABA’s Branch Closure Protocol. The ABA should review and strengthen its Branch Closure Protocol and introduce an ABA Customer Care Standard by mid-2023, to improve communication and support when regional branches close or their hours are being permanently and materially reduced. |
Our Recommendations:
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Recommendation 2: Implement branch closure impact assessments Banks should establish a process for conducting and publishing regional branch closure impact assessments by mid-2023. Assessments should provide clear reasons for the closure and the engagement that will occur with customers, local government and other stakeholders following the announcement of the closure. |
What we said: Banks should, to the best of their ability, maintain a regional service focus. This could be achieved through initiatives such as regional banking hotlines, outreach officers, education seminars, and satellite facilities in post offices, community centres or business hubs to maintain face-to-face customer service capabilities |
Recommendation 3: Promote and support Bank@Post services Australia Post and participating banks should collaborate to promote Bank@Post services more widely and help their customers utilise the banking services available to them. This should include working together to formalise and expand programs to support transition to Bank@Post when branches close |
Our Recommendation:
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Recommendation 4: Maintain access to cash Australia Post should consider how the cash float and deposit needs of small businesses and community group customers can be met.Australia Post and Bank@Post partners should work towards standardising deposit and withdrawal limits to enable easier promotion to customers and communities. The major banks should commit to continue to provide (and expand where possible given competition restrictions) access to fee-free ATMs in remote Indigenous areas. |
Our Recommendation:
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Recommendation 6: Continue to support and improve digital connectivity and literacy in regional areas. The Australian Government to invest in telecommunication services through its Better Connectivity for Rural and Regional Australia Plan, which will provide significant improvement in regional connectivity. The Government to encourage co-investment by industry and States and Territories to maximise outcomes. Banks should continue to provide digital literacy support for people experiencing vulnerability and coordinate with the Government on digital education programs, such as the Government’s ‘Be Connected’ program for improving digital literacy for older Australians. |
Read Business Chamber Queensland's policy submission here.
Read the Regional Banking Taskforce final report here.
To contribute your business insight to Business Chamber Queensland policy and advocacy, subscribe to stay up to date on invitations to compete Pulse and other surveys here.